Terms and Policies

Updated on:

22/11/2021

Welcome to Herdade da Burquilheira privacy policy, we respect your privacy and understand the importance of the security of the data registered on our website.

Purpose of this privacy notice

This privacy notice aims to give you information on how Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. collects and processes your personal data, including any information you may provide when (for example):

Visit our website www.herdadedaburquilheira.pt
Sign our newsletters
Shop on our online store

It is important to read our Privacy Policy, as well as our Terms and Conditions for using the website www.herdadedaburquilheira.pt and our Cookies Policy, in order to know how we treat your personal data.

Who we are:

Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda.

Headquarters: Herdade da Burquilheira, 7090-020 Alcáçovas

VAT: 508982774

Email: montedaburquilheira@gmail.com

Website: www.herdadedaburquilheira.pt

The website user must carefully read this Privacy Policy whenever they intend to use the website, as it may change without prior notice (check the update date at the beginning of the text).

By accepting this Privacy Policy, the website user provides their free, specific, informed, explicit and express consent for their personal data to be processed by Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda., in accordance with the appropriate technical and organisational security measures.

I. Definition

Personal data should be understood as information, of any nature and support, including sound and image, relating to an identified or identifiable natural person. An identifiable person is considered to be a person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that particular person.

II. Data controller and national supervisory authority

The entity responsible for the collection and processing of users’ personal data, namely, by the categories of data collected, on what treatment they are given and the purposes for which they are used is Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda., with taxpayer number 508982774, headquartered at Herdade da Burquilheira, 7090-020 Alcáçovas telephone 00351 917027210 and email: montedaburquilheira@gmail.com
The national supervisory authority, the national supervisory authority is the national Data Protection Commission (CNPD), with address at: Rua de São Bento, n.º 148, 3º, 1200-821 LISBOA, and email geral@cnpd.pt.

III. Types of personal data and processing purposes

Website access and navigation: with access to the website, a set of computer data is automatically collected, which are temporarily recorded in their own files, which are also automatically deleted after a certain period (cf. point IV below). The collection of this data is purely for technical purposes, such as the configuration of the connection, system security, the technical administration of the network and the optimization of the website. Personal data collected for this purpose are as follows: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the downloaded file; d) Volume of data transmitted; e) Indication of whether the transfer was successful; f) Identification data of the browser software and the operating system; g) Website from which you accessed our site; h) Name of Internet service provider.
Registration Creation: to create a registration on the website, the user is asked for some personal data such as name, email address, address, country and tax number, in order to manage any online orders, and respective delivery, billing, as well as the applicable warranties.
Newsletters: Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda.. offers the possibility of subscribing to a free newsletter service for visitors to its website. The purpose of this service is to make its subscribers aware of relevant information within the areas of interest covered by the services provided by Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. In order to use this service, you must provide your email address. You can unsubscribe from the newsletter service at any time, simply following the instructions to that effect at the end of each newsletter.
The User guarantees that the personal data provided to Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda.. are true and is responsible for communicating any changes to them.
In the event that you do not provide your personal data, when we need to collect and process personal data by legal determination or by virtue of a contract, it may not be possible to comply with the contract you intend to enter into (for example, a contract for the supply of goods or services). In that case, we may be required to cancel the supply of a product or service, in which case the user will be notified.

IV. Period of retention of personal data

The user’s personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user’s personal data will be stored and preserved for the appropriate period and to the extent necessary to strictly comply with the purposes for which they were collected.

Transaction management – legal term of 10 years;
Customer management in loyalty programs – 3 years;
Marketing – 2 years (plus current year) since the last interaction;
User management of websites or platforms – 1 year (most current year) after the last access;
Home delivery – 2 years;
Warranties and after-sales support – 2 years or equal to the warranty period if it is longer;
Registration and proof of transactions for distance contracts – 6 months after the end of the contract period.

V. Provision of data to third parties

Unless otherwise stated, your personal data will not be disclosed to third parties without your explicit consent.
Your personal data may, however, be disclosed to third-party service providers that helpMonte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. in the exercise of its activity, such as web page hosting service providers, email, payment processing, shipping and delivery, transport, payment, brand management and product promotions.Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. will take the appropriate measures to guarantee that the entities that have access to personal data are credible and offer high guarantees of protection, never being transmitted data beyond what is necessary to provide the contracted service. Any subcontractor will process your personal data in the name and on behalf of Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda, in strict compliance with the obligation to comply with our instructions. In addition, your personal data may be disclosed to third parties to:
- Meet requirements imposed by law or by competent governmental or judicial authorities;
- Satisfying requirements necessary to initiate or sustain a lawsuit or the defence in a lawsuit;
- Your personal data may also be communicated to the police or judicial authorities, in accordance with applicable laws and regulations and upon a formal request by the authorities, for the purpose of preventing fraud against our company.

VI. Storage of your Personal Data

Personal data collected and processed by Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda,. are stored on servers with limited access, located in controlled facilities.
If the provision of certain services by Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda, implies the transfer of users’ personal data outside Portugal, to Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. will strictly comply with the applicable legal provisions, namely regarding the determination of the suitability of such country with regard to the protection of personal data and the requirements applicable to such transfers.
Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda,, does not collect data from children and young people under the age of 18 years. If you are a minor or the legal representative of a minor or a child and you think that we have personal information about you, please contact us at montedaburquilheira@gmail.com

VII. Security measures

To prevent unauthorised disclosure or access and to ensure proper use of users’ personal data, Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda,. uses appropriate and reasonable physical, technical and administrative procedures to safeguard the information it collects and processes, in order to protect personal data against its dissemination, loss, misuse, alteration, processing or unauthorised access, as well as against any other form of illicit treatment.

For this purpose, in addition to using the HTTP protocol over an additional layer of security that uses the SSL/TLS (HTTPS) protocol, the Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda,. encrypts information to ensure that personal data are not intersected when transmitted over the network and has implemented authentication/access control systems (login and password) and the use of firewalls.

VIII. Cookies

This website uses cookies to improve its service. Some cookies are essential to guarantee the functionality provided, while others are intended to improve performance and the user experience. You should not continue to access our website after the warning about cookies if you do not agree with their use. For more information about the cookies used by this website and how to manage and modify them, please consult our Cookies Policy.

IX. Rights of Data Subjects

In accordance with current legislation, the user has the right to access and rectify their personal data, as well as the right to request its elimination, oppose its processing and obtain its limitation or portability insofar as it is applicable.
You may also object to your data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalised offers or services. In addition, you may, at any time, request to opt-out of receiving communications from us for marketing and advertising purposes.
These rights can be exercised by directly contacting Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda, by mail to the address: Herdade da Burquilheira, Apartado 2, 7090-020 Alcáçovas and by email to the address: montedaburquilheira@gmail.com.
The Customer is entitled to file a complaint with the competent supervisory authority, the National Data Protection Commission.

X. Connection to social media networks

We allow connection to social networks (Instagram, Facebook, Pinterest, Youtube, Linkedin, Vimeo), but we are not responsible for their privacy and security policies. We recommend that you check them, as they are links to social networks outside the Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda and subject to its own Privacy Policies. These networks may record information relating to users’ activities on the Internet, including on our website.
We recommend analysing the conditions of use and privacy policies of these social networks (Instagram, Facebook, Pinterest, Youtube, Linkedin, Vimeo), in order to know exactly how they use users’ personal data, as well as the procedure for deleting or limit the processing of such data.

XI. Applicable law

In case of litigation or claim of any nature related to this website, Portuguese law will apply, regardless of any applicable conflict of laws. All legal actions or proceedings arising out of or related to this Privacy Policy, its validity, application, compliance or non-compliance, or the matter of this Privacy Policy, will be the exclusive jurisdiction of the Portuguese courts, and the user consents and submits to the jurisdiction of those courts in the cases indicated.
In case of dispute, the consumer may resort to an Alternative Consumer Dispute Resolution (RAL) entity. Alternative Consumer Dispute Resolution (RAL) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are included in the list of RAL entities, provided for by Law no. 144/2015. See the List of Consumer Dispute Resolution Entities at https://www.ipai.pt/fotos/gca/i006245_1459446712.pdf

The European Commission, through Regulation (EU) n. 524/2013 of the European Parliament and of the Council, of 21 May 2013, created the RLL platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage, for alternative dispute resolution between consumers and merchants relating to online sales or service contract.

XII. Updates to this Privacy Policy

This Privacy Policy is subject to change. An indication of the date of the last update to this document is contained in the caption “Updated on” in the header of this document. Changes to this Privacy Policy will be effective upon publication on the website.

Cookie Policy

Last revised:

22/11/2021

This Website uses cookies to improve the user experience and ensure that it is functioning effectively.

I. What is a cookie?

A cookie is a small text file placed on your device by the websites that you visit. Cookies are then sent back to the website on each subsequent visit, or to another webpage that recognises that cookie. Cookies are used in order to make the website work or to work more efficiently, as well as to provide information to the owners of the website. Such information may be used to provide more personalised and responsive service. Cookies may be either first-party cookies set directly by us to your device, or third-party cookies set by a third-party provider on our behalf. Whenever you use this Website, information may be collected through the use of cookies and other similar technologies (e.g., web beacons, tags, scripts, local storage).

This Cookie Notice is part of our Privacy Statement. For more information about us, and how we protect visitor information, please see our Privacy Policy.

II. Cookies we may use and why

When we use cookies on our Website, we may classify them into any one of the following categories:

“Strictly Necessary” cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
“Analytics and Performance” cookies allow us to track analytics by counting visits and traffic sources so we can measure and improve the performance of our Website. They may be set by us or by third party providers (e.g., Google Analytics) to help us to know which pages or videos are the most and least popular and see how visitors move around the Website.
“Functional” cookies enable the website to provide enhanced functionality and personalisation based on your interaction with the Website. They may be set by us or by third party providers, such as Adobe, whose services we have added to our pages.
“Advertising and Targeting” cookies may be set through our Website by our advertising partners, such as Adobe. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.
“Social Media” cookies are set by social media services (e.g., Facebook Instagram, Linked In, Pinterest, Vimeo, Youtube) that we have added to the Website to enable you to share our content with your friends and networks. These cookies are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.

III. How long will cookies remain on my device?

The length of time cookies will stay on your device will depend on whether it is a “persistent” or “session” cookie. A persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless deleted by you before the expiration date. A session cookie, on the other hand, will expire at the end of your web session, when the web browser is closed.

IV. How can I control cookies?

You can control and manage cookies in various ways. Please keep in mind, removing or disabling cookies may impact your user experience and parts of this Website may no longer be fully functional.

Where cookies are not strictly necessary for the provision of our Website, we will ask you to consent to our use of cookies when you first visit our Website.

You may also be able to change your browser settings to manage and control cookies. You can find detailed information on how to do so at http://www.aboutcookies.org/.

Any consent to accept or to decline cookies is limited to the site for which this Cookie Notice is posted and not to other sites or any other pages, which may be hyperlinked to our Website. For more information on cookies used by those websites, please refer to the specific privacy or cookie notice on those websites.

V. Email communications

We may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications we send to you so that we can make our communications more helpful and interesting. If you do not wish us to confirm whether you have opened, clicked on or forwarded our communications, you will need to unsubscribe, as we can’t send these emails without tracking enabled. Registered subscribers can update their communication preferences at any time by contacting us by email montedaburquilheira@gmail.com, or you can unsubscribe following the instructions in the individual email communications you receive from us.

VI. Changes to this Cookie Notice

We may modify or amend this Cookie Notice from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended Cookie Notice shall be effective as to you and your information as of that revision date.

We encourage you to periodically review this Cookie Notice to be informed about how we are using cookies.

Terms and Conditions of use of the website www.herdadedaburquilheira.pt

Last update date:22/11/2021

Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda.

Headquarters: Herdade da Burquilheira, 7090-020 Alcáçovas

VAT number: 508982774

Email: montedaburquilheira@gmail.com

These Terms and Conditions apply to all visits and uses of the website www.herdadedaburquilheira.pt (hereinafter referred to simply as “website”), as well as to the content (as defined below), information, recommendations and/or services provided on the website or through it. By accessing and using the website, you accept these Terms and Conditions in their entirety, as well as any other laws or regulations that apply to the website, the Internet and/or the World Wide Web. If you do not accept these Terms and Conditions in their entirety, please leave the website.

The validation and confirmation of the purchase order presuppose that the customer is aware of and accepts the general conditions of use of the website.

I. Content ownership

The website is owned and operated by Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda., the respective content being protected by intellectual property rights, which the Client undertakes to respect.

II. Trademarks

All trademarks, images and other distinctive signs used on the website are only to demonstrate products marketed by our Company, so the user may not use, copy, reproduce, republish, upload, edit, transmit, distribute, or modify any so that trademarks are presented, for any public or commercial purpose without the express prior written consent of Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda.

III. Misuse of the Website

The user is prohibited from using the website to publish or transmit any materials that are or may be infringing, threatening, false, misleading, provocative, slanderous, privacy invaders, obscene, pornographic, abusive, discriminatory, illegal or any material that may constitute or encourage conduct that may be considered a criminal offence, that violates the rights of any party or that otherwise may give rise to civil liability or infringe any law. The use of this website for advertising purposes or to carry out any commercial promotion activities by the user is also prohibited.

IV. Intellectual property

The use, reproduction or imitation, in whole or in part, of our website is strictly prohibited, under penalty of violating the law, and Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda., in these cases, take all necessary legal measures in order to protect their rights.

V. Changes to these Terms

Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. reserves the right, at its sole discretion, and without prior notice, to change, modify, add or remove parts of these terms at any time. Please check these terms regularly for any changes. Your continued use of the website following the posting of changes to these terms (including the privacy policy) will mean that you accept the changes.

VI. Prices

Prices shown include VAT (6% or 23% under Portuguese legislation).

To this cost, customs fees are added, if applicable.

VII. Orders

For all orders placed through the website, you will receive a confirmation with the respective details, such as the total price of the order including the amount of shipping costs.

In the case of Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. cannot supply a customer’s order in part or in full, it will contact the customer immediately in order to resolve the situation.

Orders will be processed and dispatched after receipt of proof of payment.

VIII. Shipping orders

The estimated delivery time for distribution is 2 working days for any order in the national territory and may go up to a maximum of 10 working days in the event of a stock out.

To the aforementioned shipping time, there is also the time required to transport the order, which depends on the shipping company and the final destination of delivery of the order.

Shipping methods and delivery times vary and can be confirmed upon the final submission of the purchase order.

If you have any urgency or special request, you can always contact us by email at montedaburquilheira@gmail.com or by Telephone: 00351 917027210.

IX. Shipping costs

The value of shipping costs is borne by the customer and will be calculated based on the weight of the products, the weight of the secure packaging, and their destination. This value will be indicated in the shopping cart before the final validation of the order.

All taxes and fees associated with the products and their transportation are included in the final amount payable, except for customs duties payable, whether within or outside the European Union countries.

X. Receipt of orders / Complaints and Returns in cases of damage to products

All our products are properly packaged, in appropriate packaging. However, without prejudice, we recommend that all orders are examined by the customer upon receipt. If any irregularity or damage to the product is detected, we ask you to confirm that the content is intact, and you can return it; refuse it if you believe it is not in the best condition.

In case of any anomaly with the order at the time of delivery, we request, if possible, the sending of a photographic record through the email montedaburquilheira@gmail.com. If any imperfection or damage to the product is detected, the customer must duly contact Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. By phone or by email, so that you can resolve the situation as quickly as possible.

In this case, the customer can choose to ask for the replacement of the product or, alternatively, to proceed with its return, ending the contract.

XVI. Returns, exchanges and order cancellations

A.Order cancellation

An order can be cancelled by the customer, free of charge and without any justification, provided that such cancellation is made before payment and subsequent dispatch processing.

To clarify any doubts, request additional information or send suggestions, contact us via email montedaburquilheira@gmail.com.

B. Return of order

Under the terms of the right of free resolution, provided for in Decree-Law No. 24/2014, of February 14, the Customer has a period of 15 days from the receipt of the order to proceed with the return of the goods. However, upon return, the product must remain intact and must be in the same conditions as it was sold (including packaging that comes with the product, labels and back labels), without signs of use, otherwise, the return will not be accepted by Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda. If the Customer wants to return an order after receiving it, it must be carefully reassembled and sent back to the shipping address indicated in the transport notes.

The Customer must keep the order in good condition until the return is made. The amount paid by the Customer will be returned, after received and checked, the products are in perfect condition. The refund of the purchase, if accepted, will be made within a maximum period of 14 calendar days from the date on which the Customer exercises the right of withdrawal. Shipping costs will not be refunded.

Some of the products sold on the website are perishable or susceptible to change, depending on the handling conditions, temperature, light or humidity, so the return of a product subject to conditions that have deteriorated its quality will not be accepted, in accordance with the provisions of article 17. , no. 1, subparagraph d) of Decree-Law no. 24/2014, of 14 February.

C. Order exchange

Additionally, purchased products may be exchanged for another item that is available on the website’s online store as long as they are in perfect condition and the packages have not been opened or are not damaged.

In this case, if the customer wishes to exchange an item delivered to their home, they must request a return via e-mail montedaburquilheira@gmail.com, indicating the reason and the respective contacts, in order to obtain all the necessary clarifications. The shipping costs and also the reshipment of new products will be the customer’s responsibility. The deadline for requesting any exchange is 15 days from the date of receipt of the order.

XVII. Payment

Payment must be made through:

MBWay
Visa e Mastercard
Multibanco

Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda does not accept any responsibility for non-payment resulting from the incorrect filling of any data by the customer, whatever they may be. Monte da Burquilheira, sociedade agrícola e turística unipessoal, Lda will use its best efforts to ensure maximum confidentiality and security in data transmitted over the internet.

XVIII. Invoices and Receipts

The customer will receive the corresponding invoice with their order.

If the name or delivery address is different from the name and address of the buyer customer, the invoice will be sent via email, if requested.

XIV. Products

The description, image and any other information of a product displayed on the online store may change without notice.

The images of the products are merely illustrative and may not fully correspond to the real image of the product, so it is advisable to consult the product description in order to know its characteristics.

Without prejudice, if the product does not correspond to the characteristics presented, the Customer has the right to terminate the contract in accordance with the law. If you need any additional information, please contact us via email at montedaburquilheira@gmail.com

XV. Applicable law and jurisdiction

The use of the website and product purchase contracts concluded through the online store are governed by Portuguese legislation.

Any dispute that arises or is related to the use of our website will be subject to the jurisdiction of the Portuguese courts.